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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Take Charge - Discovery Park Electric Event.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Nathan Rogers

Brand Director
Kevin Ferrell

Kevin Ferrell

BMW Sales Manager
Stephen Penny

Stephen Penny

BMW Service Manager
Caroline Murphy

Caroline Cunningham

BMW Business Manager

Paul Rostron

BMW Business Manager

Juliet Brockman

Loyalty Manager
Chris Pay

Chris Pay

BMW Sales Specialist

Ashley Furr

BMW Sales Specialist
Nigel Mann

Nigel Mann

BMW Sales Specialist

Hamlyn George

BMW Sales Specialist

Paul Richardson

BMW Sales Specialist

Paul Gillham

BMW Sales Specialist

Emre Dolek

BMW Sales Specialist

Martin Champ

BMW Sales Specialist
Erin Lee

Erin Lee

BMW i Specialist

Matt Prodger

Used Car Manager
Darren McGilley

Darren McGilley

BMW Service Advisor
Matthew Gates

Matthew Gates

BMW Service Advisor

Leah Oasgood

BMW Receptionist

Sharon Ellison

BMW Receptionist

Felicity Banfield

Contact Centre Manager

William Taylor

Contact Centre Operator

Raymond Wan

Contact Centre Operator

Katie King

Contact Centre Operator

Danny Ashley

Contact Centre Operator

Arthur Hughes

Contact Centre Operator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff were really helpful too me

Service

Service was prompt and effiecient

Service

efficient, minimum fuss and professional

Service

As above

Service

Had very good service from start to finish

Service

Painless handover. Free coffee. Free bus into the city. Kept informed all the way.

Service

This was the last service on my pre paid service plan and everything was done to give me hopefully another year of good motoring!

Service

Very qick and efficient

Service

Service as it should be.

Service

From the moment I arrived with my car until I left the team at BMW broadoak Canterbury made me feel special.

Service

Service booked at relatively short notice, call from garage to say work completed when expected.

Service

Very polite no problems

Service

Allways ready to help

Service

Slick service and polite, attentive staff.

Service

Good team who delivered in a friendly and efficient way.

Service

Polite and efficient customer service.

Service

Had to ring to see if it was ready.

Service

Ease of dropping off car and being dropped and picked up in Canterbury. Car comes back beautifully clean.

Service

The work was completed very quickly

Service

Problem solvedhandled professionally

Service

Received video of work carried out with full explanation. ??

Service

Extremely happy although no video received.

Service

The staff have been most courteous in my many visits.

Service

They fitted me in as soon as they could and because they didn't have a curtestiy car available, it was collected from and returned to my work place

Service

When I said I would appreciate my car returned as early as possible, the service manager made a note to prioritise the repair and indeed contacted me earlier than I expected to let me know that the vehicle was ready.

Service

The service itself was smooth and efficient however I used a mini for the day and unfortunately it was very dirty inside and had not been cleaned I also found someone else's details inside. Very disappointing as BMW normally have such good standards

Service

Were able to fit my car in at a convenient time and arrange transport to, the station and the car was serviced and cleaned to the normal high standard.

Service

I was given a precise time for my car service which I very much appreciate. I was given a likely time for completion. Courtesy transport to and from Canterbury City Centre was provided. None of this is offered in Maidstone.

Service

I was very impressed with the sales agent and he is part of the reason why I bought my BMW M5.

Service

everything completed in specified timescales

Service

as per comment above

Service

Matt found an issue that he was unhappy with and ensured that the problem was resolved before I collected the car.

Service

They fixed the problem and provided a courtesy bus into town allowing me to get to work easily.

Service

Service carried out while I waited in the stated timeframe

Service

The service team are always very friendly, knowledgeable and professional.

Service

Always have my BMW's serviced at Broad Oak Canterbury - perfect service from tip-top mechanics. Very polite & professional people who really bend over backwards to keep the customer happy !!

Service

Because of the above I did not make an appointment that was important to me

Service

As above.

Service

Great customer care and service

Service

Excellent service and communication during work. Car cleaned inside and out

Service

Very helpful.

Service

Provision of high quality hire car while waiting for part.

Service

As above

Service

Slick, professional service from Steve Penny and his team. Stress free from start to finish. I have tried many BMW garages for servicing and repairs - this one is head and shoulders above the rest.

Service

Mot tester was excellent at helping me resolve issue with my car

Service

Very easy experience no problems

Service

Luke Goddard was extremely helpful and communicative, nothing was too much trouble

Service

I was welcomed at reception, offered a hot drink and sat in a pleasant waiting area while the issue with the car was sorted out

Service

greeted on arrival very pleasantly and seen straight away

Service

Customer service is to a very high standard

Service

they make you welcome , and everything is doneto high standard....first class

Service

I was given two different quotes for the same thing which was a service plan. I was not impressed at this as it was clear that these figures were not checked and it seemed that whoever did them did not pay attention to detail.

Service

Prompt courteous service

Service

Professional service with clear prices

Service

Welcoming staff and plenty of facilities

Service

Remedial work, BMW recall on isofix, and servicing completed during the course of one day. Use of courtesy car made this very convenient.

Service

Good service, specially the lady on their service desks, but your prices are very high compared to other tyre companies

Service

Everything was carried out as explained

Service

Friendly, welcoming staff

Service

Had a query with steering on my 1 series. Asked to go out for a road test with one of the technicians to see what was wrong, which they did. Reassured me regarding this issue. Lovely having car cleaned as part of the service too! Thank you

Service

Arrived on time and was looked after by the team. Tv, papers, wifi for my iPad, plenty of refreshments available. Quick service and as usual pleasant experience all round.

Service

Still need to complete the ISOFIX recall element. There was a large scratch on the side of the car we had not noticed before (due to dirt!!). Would have been helpful if this had been brought to our attention at handover.

Service

The service is great, every think I expected with knowledgeable and friendly staff

Service

your staff kept in touch,and did what they said they would do on time and with a smile,

Service

I always receive top quality service from the local BMW team and have never had any reason to question this.

Service

Friendly professional staff at service desk. Works carried out within estimate

Service

AS I HAVE SAID COMPLETELY SATISFIED, WHY ANY FURTHER COMMENT ?

Service

when I ordered the car I was told that I would take delivery within six weeks ( I thought this was a bit ambitious ) this was not the case it was nearer eleven weeks. I would have liked to have been kept informed of the cars progress.

Sales

Delivered very prompt, very friendly showroom.

Sales

Really felt that, they were there to help me in anything I wanted to ask

Sales

No pushy sales staff. Genuine customer service

Sales

The car wasn't fully prepared I was surprised to see mud on the wheels and the inside of the windows were smeared Very minor points

Sales

Good service nice staff Very good delivery of car good after car with 2 calls to check I'm ok

Sales

Very helpful and accommodating

Sales

Very satisfied because you don't feel your time is wasted through the process at any step.

Sales

All the staff are friendly and professional, and we have bought two cars from Chris Pay in the past. We'd always return to Chris!

Sales

Mr Chris Pay explained everything about my new car and I was kept up to date about the delivery time (and the car arrived the week I was promised).The presentation of my new car on collection was a true WOW experience.

Sales

A comfortable, easy process.

Sales

Good assistance and welcome

Sales

Great personal service .. Couldn't have done any better .. Attention to detail was top draw

Sales

We were dealt with very professionally

Sales

Can not identify anything that could improve my experience

Sales

Great service. Courtesy car whenever we wanted up until our new card arrival was really handy. Paul Gilham our sales rep was great at supporting us all the way until we received our new car. He gave us regular updates on the cars arrival.

Sales

The experience was very good due to the sales guy Chris Pay

Sales

staff were very courteous and helpful

Sales

Throughout all the stages from initial approach through car selection & taking delivery of the car I was impressed with professionalism of the sales and business teams. I was kept informed of order progress & contact was maintained after delivery.

Sales

we had outstanding service from Ashley Furr from start to finish.

Sales

Generally satisfied, although there was a surprise extra £300 to pay which was not shown on the original invoice at time of order.

Sales

From start to finish the communication was excellent with the sales representative that I was dealing with (Ashley Furr at Broadoak, Canterbury).

Sales

All seamlessly efficient

Sales

Lovely salesman. Well presented, very professional and I understood everything as Paul explained it very well. A credit to your company I will definitely recommend him and your company to friends.

Sales

everyone was very attentive.

Sales

smooth transition

Sales

Nigel was very helpful, friendly and ready for supporting us in any questions we had.He made the whole ordering and buying experience for our car very smooth.

Sales

After a recent disappointment BMW Canterbury did their very best to get our new car to us earlier than expected

Sales

The deal/price and specification i was wanting on the 2 series model was offered to me on the day and i felt the process from building the car at the dealership to updates in-between and finally collection of my new car was a pleasant experience.