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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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We've got something to 'Sprout'​ about!

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Winter Accessories.

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BMW Immediate Delivery - Low Mileage, Great Savings

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Nathan Rogers

Brand Director
Kevin Ferrell

Kevin Ferrell

BMW Sales Manager
Stephen Penny

Stephen Penny

BMW Service Manager
Caroline Murphy

Caroline Murphy

BMW Business Manager

Paul Rostron

BMW Business Manager

Juliet Brockman

Loyalty Manager
Chris Pay

Chris Pay

BMW Sales Specialist

Ashley Furr

BMW Sales Specialist
Nigel Mann

Nigel Mann

BMW Sales Specialist

Hamlyn George

BMW Sales Specialist

Paul Richardson

BMW Sales Specialist

Paul Gillham

BMW Sales Specialist

Ashley Rozze

BMW Sales Specialist

Emre Dolek

BMW Sales Specialist

Martin Champ

BMW Sales Specialist
Erin Lee

Erin Lee

BMW i Specialist

Matt Prodger

Used Car Controller
Darren McGilley

Darren McGilley

BMW Service Advisor
Matthew Gates

Matthew Gates

BMW Service Advisor

Leah Oasgood

BMW Receptionist

Sharon Ellison

BMW Receptionist

Georgina Murphy

BMW Receptionist

Felicity Banfield

Contact Centre Manager

William Taylor

Contact Centre Operator

Raymond Wan

Contact Centre Operator

Katie King

Contact Centre Operator

Danny Ashley

Contact Centre Operator

Arthur Hughes

Contact Centre Operator

Teona Oliver

Contact Centre Operator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was welcomed at reception, offered a hot drink and sat in a pleasant waiting area while the issue with the car was sorted out

Service

Luke Goddard was extremely helpful and communicative, nothing was too much trouble

Service

greeted on arrival very pleasantly and seen straight away

Service

they make you welcome , and everything is doneto high standard....first class

Service

Customer service is to a very high standard

Service

Prompt courteous service

Service

I was given two different quotes for the same thing which was a service plan. I was not impressed at this as it was clear that these figures were not checked and it seemed that whoever did them did not pay attention to detail.

Service

Professional service with clear prices

Service

Remedial work, BMW recall on isofix, and servicing completed during the course of one day. Use of courtesy car made this very convenient.

Service

Welcoming staff and plenty of facilities

Service

Good service, specially the lady on their service desks, but your prices are very high compared to other tyre companies

Service

Everything was carried out as explained

Service

Friendly, welcoming staff

Service

Had a query with steering on my 1 series. Asked to go out for a road test with one of the technicians to see what was wrong, which they did. Reassured me regarding this issue. Lovely having car cleaned as part of the service too! Thank you

Service

Arrived on time and was looked after by the team. Tv, papers, wifi for my iPad, plenty of refreshments available. Quick service and as usual pleasant experience all round.

Service

Still need to complete the ISOFIX recall element. There was a large scratch on the side of the car we had not noticed before (due to dirt!!). Would have been helpful if this had been brought to our attention at handover.

Service

The service is great, every think I expected with knowledgeable and friendly staff

Service

your staff kept in touch,and did what they said they would do on time and with a smile,

Service

I always receive top quality service from the local BMW team and have never had any reason to question this.

Service

Friendly professional staff at service desk. Works carried out within estimate

Service

AS I HAVE SAID COMPLETELY SATISFIED, WHY ANY FURTHER COMMENT ?

Service

Called the branch first thing, was concerned tyres were worn. They got me straight in, no delays. Full health check. Very quick and efficient. Good news I didn't need tyres! 2 guys on service first class, although this is the norm.

Service

Went smoothly and they kept us informed.

Service

Happy with the service despite the fact my car needed a part that was on back order. Got a replacement vehicle - all sorted in a week.

Service

All good

Service

Had a courtesy car scheduled but had to wait an hour for it to arrive. The front of the car had been vacuumed, but the rear had been missed - this is where the work took place (ISOFIX) so was the area that warranted cleaning after the work was done

Service

Service was on time. The facilities were excellent whilst I waited. The reception staff were very kind and helpful.

Service

Very friendly and efficient.

Service

All went well, promises were kept and everything was very pleasant.

Service

They were able to accept the vehicle for immediate investigation and fixed it early the next day with a replacement turbo.

Service

Very good service

Service

Job completed in a timely manner and to a high standard.

Service

Easy of interaction and a thorough job done on time and at a sensible cost with the complimentary car clean a thoughtful extra touch.

Service

Every thing went very smoothly

Service

Staff courteous, vehicle was completed on time.

Service

Courteous service, work explained fully and associated costs. Car ready when promised and cleaned and vacuumed.

Service

Car was available when promised, clean and good transport to Canterbury. Pleasant waiting area, efficient staff.

Service

Booking was easy and flexible. Customer service was good and the car was turned around in a timely manner.

Service

A very easy process, from booking a service to completion with an itemised bill of what was carried out.

Service

First class

Service

We always use the automatic headlights option, but during the service this was switched off. Consequently we drove, at night, some distance without lights. This is not the first time this has happened. Why do you change customer preferences?

Service

Service took less time than expected. All staff were very pleasant and made me feel welcome. I also walked out having purchased a new vehicle which I am very happy about. The level of courtesy at BMW is frankly brilliant

Service

Booked in promptly and thought I may have had a puncture en route. The tyres were inflated so I was able to drive home safely without the need to purchase a new tyre. A call was given as soon as the car was ready to collect.

Service

Excellent service from everybody involved

Service

The staff were very welcoming and talked us through what service the car needed and cosAlso we received a video of the service and giving us an insight into what was needed and urgency of getting the job done.

Service

After servicing ,the car should have been valeted, it was not >

Service

All work carried out as specified and within the time frame agreed. Staff polite and courteous and called me when the car was ready. The car was returned to me immaculate inside and out.

Service

Courteous and prompt service.

Service

Good communication both before and after the work was completed.

Service

Everything done as specified. Staff courteous. Car cleaned.

Service

First service at approx 17000 miles. Wheels showing signs now of white worm already. Need replacing but still waiting the outcome on this as two of the three wheels effected have been cosmeticly repaired for resale that I had not been made aware of?

Service

The work appears to be good and was done in an efficient and timely way

Service

When I received my invoice from the service undertaken on 23rd March 2017. it stated my next service would be on 29/04/2016. when I questioned this by phone the following day, I was told it was just a fault on the service system.

Service

Excellent customer service but pricey. £338 for an oil & microfilter service is too high.

Service

The service visit was ok but subsequent follow up visit to change 2 x tyres was not. I was told it was £200 a tyre but on the day was told £480+ in total. I specifically checked that Vat and fitting was included in the original. Not impressed!

Service

All the work was done on time, staff were helpful and friendly.

Service

Service was quick and all work done satisfactorily, car cleaned too,

Service

Excellent welcome from the receptionist, very well handled by the service department and the car was on time, after the service.

Service

FAST EFFICIENT FRIENDLY SERVICE

Service

Pleasant staff & surroundings. Work completed and vehilce ready for collection on time.

Service

The experience was very good due to the sales guy Chris Pay

Sales

Throughout all the stages from initial approach through car selection & taking delivery of the car I was impressed with professionalism of the sales and business teams. I was kept informed of order progress & contact was maintained after delivery.

Sales

staff were very courteous and helpful

Sales

we had outstanding service from Ashley Furr from start to finish.

Sales

Generally satisfied, although there was a surprise extra £300 to pay which was not shown on the original invoice at time of order.

Sales

From start to finish the communication was excellent with the sales representative that I was dealing with (Ashley Furr at Broadoak, Canterbury).

Sales

All seamlessly efficient

Sales

Lovely salesman. Well presented, very professional and I understood everything as Paul explained it very well. A credit to your company I will definitely recommend him and your company to friends.

Sales

smooth transition

Sales

everyone was very attentive.

Sales

Nigel was very helpful, friendly and ready for supporting us in any questions we had.He made the whole ordering and buying experience for our car very smooth.

Sales

After a recent disappointment BMW Canterbury did their very best to get our new car to us earlier than expected

Sales

The deal/price and specification i was wanting on the 2 series model was offered to me on the day and i felt the process from building the car at the dealership to updates in-between and finally collection of my new car was a pleasant experience.

Sales

Sales staff efficient and helpful throughout

Sales

Despite a slight misunderstanding on whether or not run flat tyres were standard on the new 5 series, my problem was resolved quickly and effectively

Sales

Our experience at BMW from being greeted at the door, to several appointments with our sales rep Erin, to completing the paperwork was amazing!

Sales

No issues or concerns excellent customer service. Ashley Furr was extremely pleasant not pushy and well informed.Some of your ancillary staff however should be aware they are always representing your company & their behaviour didn't always reflect.

Sales

Service and communication was excellent. Nigel Mann was especially helpful and had great knowledge of the range and features. I never felt rushed or pressured which was fantastic given that I often arrived late in the day as I don't work locally.

Sales

Excellent customer experience from first entering the showroom through to delivery.

Sales

Personal service provided. Nigel was very attentive and extremely helpful. Always feel welcomed and looked after.

Sales

Very helpful staff (Caroline Murphy and Paul Rostron) plus excellent price on the vehicle I wanted.

Sales

Caroline Murphy understands my requirements, I have dealt with her since 2007, she always delivers for me.

Sales

We have dealt with BMW in road Oak for many years the service is always very good, Caroline understands what we require & she always gets us a lovely car

Sales

Ashley Furr and the BMW team where outstanding Made purchasing and collecting the car a very enjoyable experience

Sales

Chris pay and the team were all really helpful and made the experience of buying a car easy with no stress

Sales

I got the car for the price I wanted and earlier than expected

Sales

We felt that the actual collection was a massive disappointment, there was no ceremony, grand unveiling, it was far more like picking up a hire car from an airport.

Sales

We were paying cash for a new vehicle. There was an error on our invoice which was initially denied by the office. When we finally convinced them we were right, our salesman, Paul Gilham and his manager apologised and compensated us very efficiently!

Sales

Mixed feelings. Very, very satisfied with all interaction and dealings with Caroline Murphy.Dealings with other staff (who shall remain nameless) - not so satisfied.[You asked the question ]

Sales

I have been dealing with this dealership for many years and cannot fault one thing about the years of experience! This is the only car dealership that, from the bottom to the top, always has time to talk and help with anything! yoU should bottle it!!

Sales

No question was too much of a problem and there was no sales pressure or silly marketing tactics. One thing that also makes a big difference is being allowed to have a car for a 'proper' test drive on my own for a few hours.

Sales

The sales person Nigel Mann explained everything perfectly.

Sales

Initially I went in to get a 5 series GT but we found out that production had stopped. I then went for the new 5 series but unfortunately the build time exceeded the 01 Apr which meant new road tax rules. Gratefully Broad Oak came up with the X4.

Sales

The service i got with BMW was 1st class

Sales

Seamless experience , friendly knowledgeable staff .

Sales

WE FOUND YOU CAR SALES ASSISTANT HAMLYN GEORGE TO BE VERY HELPFUL, VERY FRIENDLY AND HANDLED THE SALE IN A NON PRESURISED WAY. HE STRUCK THE RIGHT BALANCE BETWEEN INFORMATIVE AND CLOSING THE SALE.

Sales

Experience at Broad Oak Canterbury was very relaxing, staff encouraged us to look around without being pushy.Made us feel very relax and answer questions when we needed advice.

Sales

On the morning we were due to collect the car, we received a call which informed us that after checking the car it was discovered that a manual gearbox was in the car when it should have been an automatic gearbox!!! Imagine how disappointed we felt!!

Sales

Friendly salesman who listened to me and acted accordingly.

Sales

I'm very satisfied with this BMW dealership all aspects of the car and purchasing of the vehicle are always explained in full. I was offered a test drive on two models to help me make up my mind on which to purchase. Delivery was on the agreed date.

Sales

Excellent customer service from the moment i walked into the showroom. All the staff i encountered were 100% charming and professional and made a very welcome contrast to the Porsche dealership I had visited.

Sales

Excellent service all round

Sales

The staff were all outstanding, I could not ask for more..

Sales

Pleasant efficient staff from the Receptionist to the Salesman and Manager dealing with the finance. I was impressed with the quick delivery time, six weeks from ordering the car to receiving it.

Sales

Excellent service from your representative Caroline, she was efficient, knew what she was talking about and gave us all the information we needed to get our new BMW. Great car as they always are this is our 5th BMW car and we always find them good

Sales

Salesman Paul very helpful and knowledgeable,