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ABOUT CENTRE

Find out more about what we do and our team.

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Current Vacancies.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Nathan Rogers

Brand Director
Kevin Ferrell

Kevin Ferrell

BMW Sales Manager
Stephen Penny

Stephen Penny

BMW Service Manager
Caroline Murphy

Caroline Cunningham

BMW Business Manager

Paul Rostron

BMW Business Manager

Juliet Brockman

Loyalty Manager
Chris Pay

Chris Pay

BMW Sales Specialist

Ashley Furr

BMW Sales Specialist
Nigel Mann

Nigel Mann

BMW Sales Specialist

Hamlyn George

BMW Sales Specialist

Paul Richardson

BMW Sales Specialist

Paul Gillham

BMW Sales Specialist

Martin Champ

BMW Sales Specialist

Darren Barham

BMW Sales Specialist
Erin Lee

Erin Lee

BMW i Specialist

Matt Prodger

Used Car Manager
Darren McGilley

Darren McGilley

BMW Service Advisor
Matthew Gates

Matthew Gates

BMW Service Advisor

Leah Oasgood

BMW Receptionist

Sharon Ellison

BMW Receptionist

Felicity Banfield

Contact Centre Manager

William Taylor

Contact Centre Operator

Raymond Wan

Contact Centre Operator

Katie King

Contact Centre Operator

Danny Ashley

Contact Centre Operator

Arthur Hughes

Contact Centre Operator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work carried out with full explanation of what and why

Service

Prompt booking, finished as expected and work done to usual high standards

Service

Completely satisfied - booking, service and work a positive experience

Service

See question 1.I used the 'waiting' service and the service and MOT were completed well within the time specified!

Service

Attentive, professional and polite.The welcome in the morning, with the coffee lounge is very good.

Service

Car was collected very promptly early in the morning and returned mid-afternoon. I liked the new 'addition' - the video made by the engineer when the car was up on the ramp.. he talked through the condition of tyres, brakes etc - excellent.

Service

Comfortable waiting area and car cleaned after service.

Service

value for money you apid without any hassles

Service

Not very impressed with the shuttle bus.

Service

Friendly staff, and as above.

Service

No issues, easy to book the car in, easy to drop off / collect. The service team were polite and knowledgeable.

Service

Prompt efficient service

Service

As per the above

Service

Car collected from house service completed car returned no fuss no wasted time for me

Service

The service video was impressive

Service

Overall good experience.

Service

My worries and concerns are always taken seriously and I received efficient and courteous service.

Service

Prompt courteous service, no issues

Service

I didn't understand why the service was called for

Service

All fine.

Service

Staff are always friendly and helpful. Work carried out as stated and within the time stated.

Service

Arthur was a superb member of staff using great initiative to save time with my repair.

Service

All was ready including courtesy car when I arrived. I was keep updated of progress and when it was finished.

Service

Kept fully informed, work carried out under warranty with no problems.

Service

The attention we were given from ladies at Reception, Paul in Sales, Matt in Services and Paul in Finance, was very professional and efficient, and felt at ease talking to them all.

Service

I received excellent customer care at my last service.

Service

Friendly reception and helpfulness of service reception.

Service

Very efficient

Service

Very helpful staff.

Service

See above and the call centre for booking service. Bad does not come close.

Service

Courteous and knowledgeable support given

Service

Excellent. Wonderful service as usual. All very helpful and professional

Service

There appears to be lack of customer service and lack of getting back to customer

Service

Although an expensive bill I left feeling my car was completely safe to drive

Service

As above.

Service

Could book service on convenient day and time, was about 10 day lead time, work completed on time on the day while waiting.

Service

Excellent reception staff and a smart and stylish showroom waiting area. The work was carried out on time and communication was good. The use of video in the workshop provides confidence in the mechanic working on the vehicle.

Service

Very helpful

Service

Service was fine, the job being completed in a few hours and the car cleaned afterwards. However the tyres that were supposedly reserved for me were actually not available so had to settle for a different brand - disappointing - but at least in stock

Service

Because I was satisfied with service and staff

Service

very helpful and extremely careful with my car

Service

On returning from our trip away, my dashboard showed a fault, I called in at Broad Oak BMW late that afternoon, they could not get into the Workshop at that time, they Loaned me a Car, while they diagnosed the fault the next morning.

Service

Incorrect tyres fitted by fitters.

Service

Efficient booking, well explained information on what was going to be done, and what had been done after the visit. Helpful video emailed shortly after completion of the work.

Service

Good reminders.Efficient polite staff.Confident car has been well checked, conscientiously serviced and safer for its visit.

Service

The level of service that I receive from my dealer Broad Oak Canterbury is second to none.they just support the brand so well that again is fantastic as per the comments above.

Service

Communication from service desk on completion time was not as promised Otherwise fine

Service

Excellent feedback and advice from the staff. Finished the job in good time and lots of things to look at while waiting.

Service

See above.

Service

Had no problems

Service

The work was carried out on time, on pickup the car had been cleaned , the interior of the car had also been valeted .

Service

See above.The welcome to the shop is courteous and professional.

Service

Staff efficiency and friendliness are excellent; however the pricing is becoming far too expensive for me.

Service

£300 for an oil change and air conditioning filter change is a bit steep!

Service

I was made to feel very welcome and regularly asked if I needed anything. Car finished promptly and cleaned to a high standard. Great people. Would recommend!

Service

Diagnosed and repaired fault very quickly'

Service

The staff were really helpful too me

Service

Had very good service from start to finish

Service

As above

Service

efficient, minimum fuss and professional

Service

Service was prompt and effiecient

Service

Painless handover. Free coffee. Free bus into the city. Kept informed all the way.

Service

This was the last service on my pre paid service plan and everything was done to give me hopefully another year of good motoring!

Service

Service as it should be.

Service

Very qick and efficient

Service

From the moment I arrived with my car until I left the team at BMW broadoak Canterbury made me feel special.

Service

Very polite no problems

Service

Service booked at relatively short notice, call from garage to say work completed when expected.

Service

Allways ready to help

Service

Slick service and polite, attentive staff.

Service

Good team who delivered in a friendly and efficient way.

Service

Polite and efficient customer service.

Service

I was kept informed at all times throughout this process.

Sales

Very accommodating to the children

Sales

Great service throughout from Paul Gillham and he smoothly and proficiently dealt with ensuring my trade-in vehicle's outstanding finance was repaid and that my private plate was on my new car on collection.

Sales

The time scale was a lot longer than I thought it would be.On collecting my new car there was issues with the navigation system (it had to be activated) this should of be completed in an pre-handover preparation.I also have other ongoing issues...

Sales

See first answer; Ashley and Caroline were efficient and courteous.

Sales

As above. Very helpful.

Sales

Helpful and efficient sales staff and a really enjoyable experience

Sales

Communication was very good and I was kept totally up to date with the progress of my order.

Sales

All staff very helpfull.

Sales

Excellent service. Very happy.

Sales

Erin was both helpful and knowledgeable without being pushy to sell. We really enjoyed her assistance throughout.

Sales

It was a excellent service but I feel a bit more communication while awaiting delivery would have been nice but apart from that it was excellent.

Sales

Would have been a 5 star but had to wait 3.5 months for car. As I had personal extras added I suppose this is reasonable but I would have liked it sooner.

Sales

Cannot fault the efficiency of all people involved.

Sales

Great all round service

Sales

Attention to detail by salesman Chris Pay

Sales

Excellent and attentive service from the sales executive made the process simple and enjoyable

Sales

I found the whole purchase experience very easy every explained very clearly again sales staff very helpful delivery ready and waiting when expected great service

Sales

As above plus the actual handover of the car was an enjoyable experience

Sales

The whole exsperiance was great from being greeted by the receptionist to the sales staff, and great coffee.

Sales

Very helpfulWent out their way to help me and make sure I understood everything and was happy

Sales

My car was due to be ready the end of July & I explained to Chris that it was my birthday on the 1st September & asked if I could delay delivery until then & also be registered on the new plate. He was more than happy to help & arranged this for me.

Sales

as above

Sales

As above

Sales

Purchase process was easy and convenient. Delivery process was fun, and the presence of my three excited boys was handled without a blip... Nigel made them feel part of the whole experience. Thank you!

Sales

Easy smooth process from end to end, all done in the space of 5 days.

Sales

All information received and well explained

Sales

Everything was smooth and stress free

Sales

when I ordered the car I was told that I would take delivery within six weeks ( I thought this was a bit ambitious ) this was not the case it was nearer eleven weeks. I would have liked to have been kept informed of the cars progress.

Sales

Delivered very prompt, very friendly showroom.

Sales

Really felt that, they were there to help me in anything I wanted to ask

Sales

No pushy sales staff. Genuine customer service

Sales

Good service nice staff Very good delivery of car good after car with 2 calls to check I'm ok

Sales

Very helpful and accommodating