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ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Current Vacancies.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Nathan Rogers

Brand Director
Kevin Ferrell

Kevin Ferrell

BMW Sales Manager
Stephen Penny

Stephen Penny

BMW Service Manager
Caroline Murphy

Caroline Cunningham

BMW Business Manager

Paul Rostron

BMW Business Manager

Juliet Brockman

Loyalty Manager
Chris Pay

Chris Pay

BMW Sales Specialist

Ashley Furr

BMW Sales Specialist
Nigel Mann

Nigel Mann

BMW Sales Specialist

Hamlyn George

BMW Sales Specialist

Paul Richardson

BMW Sales Specialist

Paul Gillham

BMW Sales Specialist

Martin Champ

BMW Sales Specialist

Darren Barham

BMW Sales Specialist
Erin Lee

Erin Lee

BMW i Specialist

Matt Prodger

Used Car Manager
Darren McGilley

Darren McGilley

BMW Service Advisor
Matthew Gates

Matthew Gates

BMW Service Advisor

Leah Oasgood

BMW Receptionist

Sharon Ellison

BMW Receptionist

Felicity Banfield

Contact Centre Manager

William Taylor

Contact Centre Operator

Raymond Wan

Contact Centre Operator

Katie King

Contact Centre Operator

Danny Ashley

Contact Centre Operator

Arthur Hughes

Contact Centre Operator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All as expected.

Service

Every thing I asked about was attended to by the technician, staff were welcoming and friendly,coffee was first class and car came back beautifully clean inside and out.

Service

Everything went very well on the day

Service

Car was serviced to time. Speedy response to a quote for minor damage to the bumper.

Service

for the some reason given above

Service

Friendly staff always well looked after

Service

They always work hard to provide a service that is of the very highest standard

Service

When i had my service of my car i like the short video that send it to me. But they send it again to me when i had my MOT the next few weeks.

Service

Fast, courteous and we really appreciate the facilities (tea, coffee)

Service

Service provided was very professional however it felt like my concerns weren't completely acknowledged.

Service

Happy with the overall service

Service

I am waiting for paperwork from service or video which is normally uploaded to me and still waiting about a knock on bumper done before I brought the car.Helpful friendly staff, always offer a seat and cake or drink

Service

The people there are without exception friendly, professional, and a business doing pleasure with...

Service

Since the last time I dealt with this dealership customer facing staff have improved greatly.Prior to this they gave the impression of being pompous and arrogant.A great improvement all round.

Service

Not resolved 2 areas, informed before service.

Service

As above plus was given an invoice. I pay monthly for my servicing and was told I should have mentioned that on arrival. Surely the garage should be aware of that prior to my arrival?

Service

Pleased with work carried out and kept updated by the service advisor Stefan. Great service,thanks.

Service

Everything completed as expected. Courtesy car provided. An annoying problem (boot unlocking and opening in error) solved.

Service

Help and service always been good hence my husband recently bought bMW from the garage.

Service

For my convenience my car was collected from my home, to the minute of time promised, returned to me on time in afternoon and then a video emailed to me showing my car being inspected underneath - really interesting and informative. Great idea.

Service

All went very well

Service

Always given excellent service

Service

Good work

Service

good attentive service from pick up to drop off

Service

Any faults I find complain about are brushed over. All I ever wanted was a car that worked properly. The sales rep Hamlyn said he would get the front valance scratches painted, after a few months we agreed it would be during the MOT in Nov. He failed

Service

The guys at Broad Oak have always given me great service. The business Manager,Caroline Cunningham ensured I was completely satisfied with the outcome.

Service

Very reliable. Professional, yet highly personable staff. Complete integrity in terms of how the car is technically assessed and looked after always makes me confident in the highest standards. Wouldn't entrust my car to anyone else. Superb valet too

Service

Friendly and helpful staff

Service

electric seat settings and memory all lost during service - had to reposition - v annoying, thats why i paid for seat position memory. esp bad as i am motability and seat position is important

Service

As always - wheel change and winter check were carried out efficiently

Service

Service swift and kept informed, not until i had left the service center - found issue with some trim at base of drivers seat was no longer fitted and rattling, Contacted BMW and have arranged 4th Dec to get resolved, no courtesy car til then.

Service

Broadoak completed the work as required in the time scale agreed. They washed the car for me saving me a job!

Service

Prompt change of tyre with short waiting time.

Service

All my expectations were fully met by the service I received

Service

You are rare in as much that you do what is needed....when requested....by very polite staff.

Service

Problem sorted very quickly

Service

As 1 above plus worm carried out with satisfactory result.Polite and friendly staff.

Service

I took my 6 series in for a service and whilst waiting I ended up buying a new car for my daughter

Service

Brilliant customer services felt like a valued customer

Service

On the last visit, it seem to take an extraordinary amount of time to get the small oil service done. I accept i was late arriving due to traffic on the motorway, but a 20 minute delay in arriving cost me 4 hours the next day waiting in reception.

Service

My car was collected from my home by Richard at the time agreed and returned in the afternoon as agreed.It had its annual service and MOTNo problems

Service

Efficient service

Service

Was well looked after, courtesy car found on short notice

Service

Phone calls as a reminder Polite even offered coffee Also after changing Airbag told me a fault with the brakes THANK YOU

Service

Solved all problems

Service

Good experience throughout.

Service

Never have any problems

Service

prompt /clear service transport if wanted

Service

See above

Service

Friendly and helpful staff and also nice to sit and have a quiet cup of coffee!

Service

The work was completed on time and in budget

Service

Perfect service and support. A very warm welcome and great facilities.

Service

Very prompt, polite service and I felt confident that everything had been done to my complete satisfaction

Service

Prompt and courteous booking, service and advice

Service

very thorough in fonduing the problem and resolving it

Service

Sorted problem

Service

Service was prompt and delivered to expectation.

Service

No issues with the service

Service

All went well

Service

All done in the specified time!

Service

Good, attentive aftersales staff.

Service

Was told to expect one hour wait which turned into 2+ hours.

Service

Answer as above 100% perfect .

Service

As always customer care is excellent

Service

My car was properly serviced and returned cleaned and valeted.

Service

everything was completed as promised

Service

Work carried out with full explanation of what and why

Service

Prompt booking, finished as expected and work done to usual high standards

Service

Completely satisfied - booking, service and work a positive experience

Service

See question 1.I used the 'waiting' service and the service and MOT were completed well within the time specified!

Service

Car was collected very promptly early in the morning and returned mid-afternoon. I liked the new 'addition' - the video made by the engineer when the car was up on the ramp.. he talked through the condition of tyres, brakes etc - excellent.

Service

Attentive, professional and polite.The welcome in the morning, with the coffee lounge is very good.

Service

Comfortable waiting area and car cleaned after service.

Service

Not very impressed with the shuttle bus.

Service

value for money you apid without any hassles

Service

Friendly staff, and as above.

Service

No issues, easy to book the car in, easy to drop off / collect. The service team were polite and knowledgeable.

Service

Prompt efficient service

Service

As per the above

Service

Car collected from house service completed car returned no fuss no wasted time for me

Service

The service video was impressive

Service

My worries and concerns are always taken seriously and I received efficient and courteous service.

Service

Overall good experience.

Service

I didn't understand why the service was called for

Service

All fine.

Service

Prompt courteous service, no issues

Service

Staff are always friendly and helpful. Work carried out as stated and within the time stated.

Service

Couldn't have wished for better service very helpful.

Sales

was kept updated throughout the process

Sales

I got my car very quickly.

Sales

Very professional service.

Sales

Pleasant experience all round . Instruction received on how to use the new car as they have become technologically advanced since my last purchase 14 years ago. Post sales, help is still available if required.

Sales

Nothing went wrong.

Sales

Regardless of who we see at Broadoak Canterbury, all members of staff treat you exactly the same and do the best they can for you during the purchase process. On this occasion, Chris Pay was fantastic in getting us a great price secured.

Sales

Although there was a months delay in the delivery of my new car, my dealer went out of their way to ensure I was compensated. I was kept informed of updates and provided with a courtesy car until mine was ready. I felt a truly valued customer.

Sales

Any questions were answered and communication was excellent during the process of buying and waiting for the car. Nigel was excellent at explaining things and nothing was too much trouble

Sales

completely satisfied drinks offered good customer service

Sales

Everyone I dealt with was polite, friendly and helpful. Martin Champ and Caroline Cunningham were both faultless in helping me throughout the process and all reception staff were always friendly and welcoming.

Sales

The motability salesman could not have been more helpful. Even getting another car in the next day for me to test drive

Sales

Everything was completed on time and the car was in perfect condition.

Sales

Paul Gilham the sales guy I dealt with was great. Totally not pushy, helpful & frequently asked me to check I had all the options that I wanted. The only additional improvement would have been to do a check run through the options I hadn't selected.

Sales

Purchasing was easy and painless I was definitely wowed when I took delivery of my new car.

Sales

Salesman Chris Pay excellent as usual

Sales

First class for friendly helpful service, a real customer experience

Sales

Great service throughout from Paul Gillham and he smoothly and proficiently dealt with ensuring my trade-in vehicle's outstanding finance was repaid and that my private plate was on my new car on collection.

Sales

I was kept informed at all times throughout this process.

Sales

Very accommodating to the children

Sales

As above. Very helpful.

Sales

See first answer; Ashley and Caroline were efficient and courteous.

Sales

Helpful and efficient sales staff and a really enjoyable experience

Sales

Communication was very good and I was kept totally up to date with the progress of my order.

Sales

All staff very helpfull.

Sales

Excellent service. Very happy.

Sales

Erin was both helpful and knowledgeable without being pushy to sell. We really enjoyed her assistance throughout.

Sales

Would have been a 5 star but had to wait 3.5 months for car. As I had personal extras added I suppose this is reasonable but I would have liked it sooner.

Sales

It was a excellent service but I feel a bit more communication while awaiting delivery would have been nice but apart from that it was excellent.

Sales

Great all round service

Sales

Cannot fault the efficiency of all people involved.

Sales

Attention to detail by salesman Chris Pay

Sales

Excellent and attentive service from the sales executive made the process simple and enjoyable

Sales

I found the whole purchase experience very easy every explained very clearly again sales staff very helpful delivery ready and waiting when expected great service