Broad Oak Canterbury Star Rating
Sales
19 comments from 47 reviews
Service
48 comments from 143 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"completed service efficiently, kept in touch during the day"
"iPads in waiting area avery good idea"
"Dealership is very expensive"
"Nigel Mann is a credit to this dealership"
"efficient and timely service"
"Friendly efficient and car returned spotless"
"Customer service is always excellent."
"The attitude of the staff was not entirely polite due to the little paint job that was needed to be carried out."
"I`ve been twice in the last couple months, the issue was resolved on the second visit. I would also have liked to contact the service department directly and in the past I have had the collect and delivery service which is not available now."
"dealer did great job, only point was they did not vacuum boot not sure why. Seems to be same at all BMW dealers."
"Again nothing wrong."
"The latest problem was rectified and half paid for as 'goodwill.'"
"Exceeded expectations by a wide margin"
"They're always fine."
"Excellent staff and always looked after however during need for car pickup delivery need to give long notice"
"I took my vehicle in to have the bumper repaired iy was then painted the wrong colour they also broke one of the brackets which i am still waiting to be repaired."
"I have spent a lot of time in the dealership, almost 6 months with small problems. The service there is great"
"The service was fine but I was told I had picked up a nail in the rear tyre. They quoted me £200 + labour. I took the vehicle to kwik fit and they removed the nail and told me I did not need a new tyre."
"Had a recent service but the service indicator is still showing, not been reset."
"My vehicle was taken in for a service, I was told the headlamps needed a new sensor although I had no problems with it, this was replaced but they failed to realign the headlamps, meaning I had to go to another dealership to get this sorted."
"The work was not completed and waiting for a call back from the Service Manager or someone from the Sales team."
"I have had to have the tracking checked"
"Nice people at Broad Oak"
"It has been cleaned inside and out. They are always fantastic with me. I am not 100% confident that they have fixed the problem. They think that it was the air filter."
"I am perfectly happy with the service I recieved. They do their job well."
"good service and i had a courtesy car as well"
"I needed to wait for my car to be serviced and was quoted a waiting time of 1 hour 15 minutes, it was completed in 1 hour 30 but was kept updated while I had plenty of coffee and read the papers in a very nice environment"
"Excelent Mat on service desk dealt with my needs in a professional maner."
"The car has a problem with the roof and it took the dealership two attempts to rectify."
"Every service or repair has been carried out with complete satisfaction"
"Very high standard of customer service"
"Everything was fine but I felt the price of the MOT was a little high."
"Service completed on time, car washed and cleaned inside well done. Slight problem with service deal was sorted out without fuss"
"All the work was done well and on time the car returned clean except for black grease marks on the drivers door sill. This may have been done by the MOT station and not the BMW service engineer."
"wont be using again"
"Dealership staff were helpful, polite and attentive. My punctured run flat tyre was dealt with promptly and the surroundings were clean and pleasant to wait in while my tyre was replaced. Replacement of some lost BMW paperwork was also accommodated."
"5 Star professional service Polite, friendly and happy to make adjustments in the order of vehicle being MOT'd to accomodate my wish to get away early for a lunch date excellent"
"As always service was exemplary, very friendly and efficient"
"Cannot fault the work or service given"
"Not happy with the sat nav upgrade"
"MOT and fuel filter recall"
"Winter wheels fitted, surprised that the normal wheels wasn't cleaned before being put in the boot for home storage"
"No problems"
"Booked at convenient time. Work carried out promptly. Car cleaned and ready for collection."
"Always very helpful and professional"
"Workmanship fine. Customer service not good, complete dis interest . Not very welcoming. Hardly said two words to me."
"The guys at Broadoak BMW are always very helpful and polite and I have no cause for complaint with the Brake Fluid Change they performed."
"Collected car via receptionist"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"All very profesional"
"Very friendly and attentive service"
"Excellent friendly service from Caroline Murphy, thank you"
"Excellent customer service, fantastic showroom"
"excellent"
"A friendly welcome as always and it is a nice touch having the car handed over indoors now which is a great idea especially if the weather is bad."
"Sales person was very helpful providing regular updates on progress from ordering the car to delivery at the showroom"
"The sales representative with whom I dealt throughout the transaction period could not have been more helpful. This is still true a week after delivery."
"Extremely helpful and courteous service from Chris Pay and the team."
"They didn't call back when they said they would."
"Professional, clear service. Friendly sales staff."
"Damien Kirby looked after me, really impressive"
"Kevin was really good ."
"Impeccable service, perfect balance of product knowledge and letting me make decisions in my own time"
"A very enjoyable experience, friendly helpful salesman Damien"
"Didn't use dealer's website. The dealer's staff couldn't have been more helpful."
"Absolutley top notch Dealership and the Salesperson Chris Pay is of the highest quality product knowledge personability highly professional I cannot rate him high enough"
"Damien Kirby Salesman was excellent throughout"
"Sam has sold us quite a few BMW's over the years and his knowledge of the range is just astonishing. We have always ended up with a car has surpassed our expectations"